Does the rental cost include insurance?
Comprehensive vehicle insurance is normally included for approved named drivers on vehicles up to and including 7.5 tonnes. Excess and exclusions apply, including goods in transit, overhead-height, tyre, windscreen and flood damage. Customers hiring 18, 26 or 44 tonne vehicles must provide approved company insurance and any required operator credentials.
Are there extra charges for mileage?
Unlimited Rental Mileage is a core benefit subject to the current fair-use terms. Declare the expected distance and intended use before booking. Courier use is prohibited. Other delivery-service or high-mileage journeys require separate written acceptance and may carry excess-mile charges.
Can the vehicle be delivered to a requested location?
Free delivery and collection can be requested for an eligible UK mainland home or workplace address. The address, access, timing and vehicle must be confirmed. Standard delivery excludes stations, airports and ports, plus empty properties where the customer is not registered. Failed, changed or specialist arrangements can incur charges.
Can the vehicle be used in Europe?
European travel must be arranged before the hire begins. The team must confirm the vehicle, destination, permission, insurance, breakdown cover, documents and charges. One-way hire is limited to UK mainland postcodes, so European one-way hire is not offered.
Do you provide one-way vehicle hire?
One-way hire can be requested on selected vehicles between eligible UK mainland postcodes. The start and finish postcodes, vehicle availability and one-way charge must be confirmed before booking. It is not offered for islands or European one-way journeys.
Do you offer zero insurance excess?
No. Zero excess is not offered as standard. A collision damage waiver may be available to reduce the excess liability, and the booking team will explain the options that apply to the selected vehicle.
How can I book?
Bookings are handled by phone. Call the booking team during opening hours with the vehicle type, hire dates, delivery or collection details, driver information and journey requirements.
How much is the deposit?
A no-deposit policy is advertised for most eligible UK hires, but the supplying provider can require a deposit for particular areas, vehicles, driver circumstances or overseas use. The applicable deposit and refund conditions are confirmed before the vehicle is released.
Do I need to refuel the vehicle before return or collection?
Yes. Vehicles should normally be returned with the agreed fuel level. If fuel is missing, the cost can be charged or deducted from the deposit according to the hire terms confirmed before booking.
Can I use a credit card to book?
Credit cards and other business payment methods may be accepted, including corporate purchasing cards and BACS transfer where approved. Some payment methods can be subject to checks before the booking is confirmed.
What details are required to book a vehicle?
The team will need the preferred vehicle or size, hire duration, delivery or collection date and time, driver and additional driver details, contact information, address details and relevant postcodes. If you are unsure which vehicle is suitable, the team can help narrow the options.
What licence requirements apply?
The current general policy requires a valid, in-date driving licence held for at least two years and normally accepts drivers aged 23 to 70, subject to vehicle group, entitlement, points, convictions and insurer approval. Larger minibuses and trucks can require D1, C1 or other entitlement and commercial-use checks.
How modern are the vehicles?
Vehicles are supplied through the rental network and should meet the relevant supplier's maintenance and roadworthiness requirements. Exact make, model, age and specification are confirmed for the booking rather than guaranteed by the website.
Can I hire a GPS or satnav?
No. Satnav units are not currently offered with the rental, so drivers should arrange their own suitable navigation before the journey.
What size vehicle can I drive?
That depends on the licence categories shown on the back of your driving licence and the vehicle's weight or seating capacity. Standard UK category B entitlement usually covers vehicles up to 3.5 tonnes and up to 9 seats, but larger minibuses, trucks and specialist vehicles may need extra entitlement.