SDVH Hampshire vehicle hire terms and conditions

These terms summarise the booking checks used for car, van, minibus and truck hire arranged through SDVH Hampshire. Read them before booking and call the team if anything about the driver, journey or vehicle is unclear.

Terms covered before booking

Booking confirmation

An enquiry does not become a confirmed booking until the vehicle group, hire dates, driver information, payment conditions and delivery or collection plan have all been accepted by the booking team.

Drivers and licence checks

Every proposed driver may need to satisfy age, licence, endorsement, identity and address requirements. Minibuses, trucks and other specialist vehicles can require additional entitlement, insurance or operator checks.

Vehicle group supplied

Vehicles shown on this website represent hire groups rather than guaranteed makes or models. Confirm the required body style, transmission, seats, dimensions, payload and equipment before booking because the specification depends on the vehicle allocated.

Insurance, excess and deposits

Eligible named drivers are normally covered by comprehensive vehicle insurance on vehicles up to and including 7.5 tonnes. Approval, excesses and exclusions still apply. Cover does not include goods in transit or excluded damage such as overhead-height, tyre, windscreen or flood damage. Heavier trucks require accepted customer insurance and any relevant operator credentials.

Mileage and declared use

Qualifying rentals include mileage subject to fair use. Company bookings generally use an allowance of 2,800 miles per 28 days, adjusted pro rata. Courier work is not accepted under the standard terms. Declare delivery-service, hire-and-reward or unusually high-mileage use before booking because written approval and excess-mile charges may apply.

Free delivery and collection

Free vehicle delivery and collection may be arranged at an eligible UK mainland home or workplace once the address, access, timing and vehicle have been approved. Standard handover excludes stations, airports, ports and unoccupied addresses where the customer is not registered. Failed, changed or specialist arrangements may incur a charge.

UK mainland and one-way rentals

Vehicle supply can be checked for UK mainland postcodes. Some vehicles may start and finish at different eligible mainland addresses when the route, vehicle and one-way fee have been agreed. This facility does not cover islands or a one-way journey into Europe.

Taking a vehicle to Europe

Do not take a hire vehicle abroad without prior permission. European travel requires the correct insurance, breakdown cover, documents, deposit and any applicable fee, with country and vehicle restrictions confirmed in advance. European one-way rentals are not offered.

Using company insurance

A business using an acceptable comprehensive company motor policy may qualify for a 10% reduction in the hire rate. The certificate and policy must be approved before delivery, and the customer is responsible for placing the supplied registration on the Motor Insurance Database for the full hire period.

Responsibility before collection

The hirer remains responsible for the vehicle until collection has taken place. Provide accurate location and access details, agree a secure key arrangement where needed, and manage parking, storage or access restrictions throughout the collection window.

Cancellations, extensions and changes

Check the applicable cancellation, amendment and late-return conditions before confirming a booking. Once booked, cancellation requests, extensions and other changes must follow the required written process. Charges may apply after a vehicle has been reserved, prepared, dispatched or delivered.

Terms that govern the booking

The booking team can explain the checks before you commit. The written quotation, booking confirmation and rental agreement set the final conditions for an accepted hire. Where those terms require written notice after booking, a phone conversation alone does not amend them.

Check the terms before booking

The final hire agreement can depend on the vehicle, driver, route, delivery address, insurance checks and any one-way or European travel request. Call with questions before booking, then follow the written process for any cancellation, extension or amendment after booking. The written quotation and rental agreement take precedence over this summary.

SDVH Hampshire terms summary reviewed on 26 August 2026. The written quotation, booking confirmation and rental agreement contain the final terms for an accepted hire and take precedence over this website summary.

Speak to the booking team

0118 230 7392